Had a Denied Warranty Claim at the Apple Store for iPhone or iPod With “Water Damage”?

This past April, Apple agreed to the terms of a US$53 million class-action settlement stemming from Apple’s warranty practices regarding water damage on older-generation iPhones and iPod touches.

Both the iPhone and iPod touch contain Liquid Contact Indicators which change color when they come into contact with water. The crux of the issue, however, is that these Liquid Contact Indicators were also prone to change color in humid environments.

To qualify for a cash refund, you must: (a) be a United States resident; (b) Apple denied warranty coverage for your iPhone on or before December 31, 2009, OR for your iPod touch on or before June 30, 2010; (c) when it was submitted to Apple for warranty coverage, your iPhone or iPod touch was covered either by its original one-year limited warranty or by an AppleCare Protection Plan; and (d) Apple denied warranty coverage because Apple stated that your iPhone or iPod touch had been damaged by liquid.

The chart below is instructive, but note that the amounts are subject to change depending on how many folks actually file claims.

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Android’s Market Share Isn’t What It Seems

Image representing Android as depicted in Crun...

by John Kirk

Take a gander at some of these recent tech headlines:

– Android is crushing Apple and Microsoft in the mobile device market
– Android looks like it’s winning
– CHART OF THE DAY: The iPhone’s Market Share Is Dead In The Water
– Despite its upmarket history, Apple needs to compete on price
– Gartner: Apple falls below 20% in smartphone market share
– Harvard Liquidates Apple Stake After IPhone Sales Lose Steam
– How Apple Is Losing Mobile
– IDC: Apple’s share of worldwide tablet market drops under 40%
– iPhone growth stalls as Android continues to nip away at Apple’s market share
– iPhone Market Share Stuck At 18%
– Nearly 75% Of All Smartphones Sold In Q1 Were Android
– Sharp to seek Samsung edge for survival as Apple sales lose steam
– Why Android Is Winning The Tablet Wars

I could link to a dozen more headlines just like them. These headlines – or their underlying articles – all have two things in common:

1) They contend that Android is winning and Apple’s iPhone is in deep, deep trouble; and
2) They point to market share as the sole or primary basis for their conclusion.

Bottom-line? The metrics are wrong. It isn’t how many have jumped onto Android, it’s what kind of revenue it can generate.

– See more at: TechPinions

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Apple’s Identity Crisis – As Earnings Decline, Investors Pay Attention to a Lack of New Products

Image representing Apple as depicted in CrunchBase
Jessica E. Lessin, jessica.lessin@wsj.com

It’s all about how Apple is positioned by investors and the marketplace.

If it continues to be seen as a hardware business, Apple’s streak—driven by products like the iPhone and iPad—could run out quickly as smartphones and tablets get commoditized and consumer tastes change. It is a lesson learned by companies like BlackBerry-maker Research In Motion Ltd., whose tech hardware was quickly eclipsed by products from Apple itself.

If Apple is classified as a software-hardware hybrid, the company could be valued more like Internet and software makers that have recurring revenue streams and that often trade at higher price-to-earnings ratios than hardware firms.

“The market views Apple as a consumer hardware company tied to product cycles that drive volatile revenue and earnings streams,” says Morgan Stanley analyst Katy Huberty. But that view isn’t complete, she says, since “Apple customers buy into a brand that offers ease of use similar to companies like Amazon.com or enterprise companies like NetApp.”

Apple has characteristics that differ from many other hardware businesses. Its customers often upgrade their Apple products annually, far more frequently than the four-year PC upgrade cycles typically found at tech hardware businesses including Hewlett-Packard or Dell.

The history of hardware companies that stayed on top through software is short. Sony Corp., 6758.TO +2.14% for instance, lost its supremacy to Apple when the Walkman couldn’t compete with iTunes and the iPod. RIM enjoyed huge sales spurred by its email service, only to have that eclipsed by Apple and its App Store.

Now, some say there are signs Google Inc. GOOG +1.91% may do the same to Apple with online services. Piper Jaffray analyst Gene Munster says Apple builds great software, but gets a “C” on software services like data syncing service iCloud.

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13 Hidden Features of Apple iOS 6

Apple iOS logo

Think You Know Apple’s New iOS 6?  With over 200 new features, it’s doubtful.

Here are 13 hidden features of Apple’s new operating system for iPhones, iPads and iPod touches.  Read the whole article here.

  1. Apple’s completely redesigned Maps app replaces Google Maps in iOS 6. Simply pinch to zoom out, like you normally, and keep doing it until the map becomes a globe.
  2. Panorama mode actually works with any iOS device that has a dual-core processor.
  3. You can finally insert photos into an e-mail draft. Tap and hold on a blank area in the email until the cut-and-paste menu appears.
  4. The YouTube app has been removed from the default install of iOS 6. But if you want it back, you can download the new YouTube app from the App Store.
  5. Sharing Calendars can now be done straight from iOS 6.
  6. Email now has a mark as unread function. Tap on the flag to choose from flagging an e-mail or setting it as unread.
  7. With iOS 6, each e-mail account can have its own unique signature.
  8. On the iPhone the default Navigation voice can be alarmingly loud, especially if connected to a car stereo. To adjust the speaking volume of your robot navigator, go to Settings > Maps
  9. Photo Stream now offers a pretty easy way to share photos with groups of friends without posting them to the Internet for all the world to see.
  10. Now you can customize alarms for certain days of the week and set a song from your music library as your alarm tone.
  11. New ability to delete both artists and individual tracks lets you remove these offending tracks. Just slide from left to right on an artist or track to bring up the delete button.
  12. Although the new Passbook function isn’t fully available with application support yet, one of the best things about Passbook is the option to access it from the lockscreen. Go to Settings > General > Passcode Lock.
  13. Apple has provided clearer controls with regard to ad tracking and to granting apps access to your data.


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Apple-Chic Status Applies to AT&T and Sprint

English: Apple iPhone 3GS

Apple iPhone 3GS (Photo credit: Wikipedia)

Why do people buy Apple products?  For some, it’s the status they get from having one of the most Chic products available on the market.  Turns out that they’re not the only ones. According to Boston-based Yankee Group, the Chic status also rubs off on the companies that sell iPhones.

“From a financial perspective, the device—or, more precisely, the relationship with Apple that goes with it—carries significant challenges,” said Rich Karpinski, Yankee Group senior analyst and author of the report. “But it also brings subscribers in droves as well as significant improvements in how those users view operator brands. With the latest iPad focused strongly on 4G, and an LTE iPhone likely to appear later this year, U.S. operators that find ways to successfully manage the ‘i-challenge’ will win.”

Carrying the iPhone creates a heavy burdon for cell phone companies due to the high “Apple Tax” along with the high costs of the phone itself.  AT&T was hit hard when it decided to enter an exclusive deal with Apple and ended up having to pay a portion of every customer’s monthly phone bill directly to Apple.  Apple has also priced their iPhones at the high end of the spectrum. So, the question remains if the iPhone is a huge drag on profits at Verizon, AT&T and Sprint, or if it ends up helping.

According to this latest report:

  • AT&T boasts the largest iPhone halo effect. Among Apple users, AT&T ranks No. 7 out of 20 top mobile brands. Among all users, it ranks No. 14.
  • Sprint registers immediate gains. While the impact on AT&T’s brand grew over time, Sprint’s impression scores nearly doubled just in the first quarter selling the device.
  • Verizon sees little brand impact. Verizon does not see a corresponding boost in its brand among core Apple users. Overall, customers seem to value Verizon’s brand highly, regardless of the device they use.


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