Calling Facebook Customer Service? Beware of Fraudsters
A Google search for a Facebook customer support phone number may direct users to a number set up by fraudsters, according to NPR.
The fraudulent number, 844-735-4595, appeared not only as top result in a Google search, but also as a featured snippet — meaning Google highlighted it in a box at the top of its search results, NPR reported.
NPR engaged phone fraud specialist Pindrop to investigate.
A Pindrop researcher called the number, posing as a Facebook customer who had been locked out of his account. He was instructed to purchase an iTunes card from Walmart or Target, and then to call the number again and hand over the card number and security code. He then would receive a password to unlock his account.