Voice Mail Misconfiguration at Manchester Eye Hospital Startles Patients

2019, Breaches, January

Who: Manchester Royal Eye Hospital

What was affected: Personal information left on voicemail

When it happened: January 2019

How it happened: A hospital has apologized after sensitive voicemail messages left by patients were heard by a man trying to change an appointment over the phone. Brian Newton reported that he heard recordings of people sharing personal information with the Manchester Royal Eye hospital on Tuesday.

Outcome: A spokesperson for Manchester University NHS foundation trust said the issue on the telephone line had been rectified and an investigation into the incident was being carried out.

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