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Smart locks, not so smart: Customers stranded after botched firmware update

Consumers have taken to social media in their droves to complain about smart locks which became unresponsive following a flawed firmware update.

Over the past week, LockState customers have vented their frustration on platforms including Twitter to complain that their Internet of Things (IoT) smart locks, used to remotely control doors, begun to fail from last Monday.

The Colorado-based company at fault, LockState, touts its Wi-Fi enabled smart lock product range as a way to “monitor and control your door lock from anywhere.” For many Airbnb hosts, for example, these kinds of projects can make running an Airbnb easier and more convenient than passing around traditional keys.

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