Why Robocalls Have Taken Over Your Phone

By 2009, Chris Hughson was fed up. The Portland area realtor was getting bombarded with spam texts and calls, as many as 10 a day, despite having his number on the Do Not Call Registry. He assumed his phone number had made it to some list, but he wasn’t sure what else he could do. “There’s got to be a way to strike back,” he thought.

Since then, Hughson, who studied law but never practiced, has filed dozens of lawsuits under the Telephone Consumer Protection Act (TCPA), a law that lets consumers take callers to court if they’re called while on the Do Not Call Registry. Hughson settles cases for amounts he’s often required not to disclose, but, in theory, the TCPA allows consumers to sue for as much as $1,500 per violation. At 10 calls or texts a day, those settlements can add up quickly.

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