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Matt McConnell the President and CEO at Knowlagent; joins Craig to discuss making it easy for you to serve your customer by improving call center productivity.

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Knowlagent provides RightTime™ the only call center agent productivity platform that increases agent utilization by delivering shrinkage activities during idle time. Over 300,000 agents and managers around the world use Knowlagent’s call center solutions every day.

By automating traditional contact center management processes, our on-demand solutions reduce spending attributed to off-phone activities while improving agents’ ability to serve customers and impacting the call center metrics that matter most.

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