It Pays to Provide Customer Service via Twitter (Report)

It Pays to Provide Customer Service via Twitter (Report)

It Pays to Provide Customer Service via Twitter (Report) Brands that respond to customer-service inquiries on Twitter benefit from doing so on several levels, according to a study the social network conducted along with Applied Marketing Science. Key findings of the...

Improving Call Center Productivity with Knowlagent

Improving Call Center Productivity with Knowlagent Matt McConnell the President and CEO at Knowlagent; joins Craig to discuss making it easy for you to serve your customer by improving call center productivity. Knowlagent provides RightTime™ the only call center agent...